01
The challenge
Loan applications arrived with scanned IDs, payslips and bank statements. Officers typed key fields by hand and applications queued for days.
02
Our approach
- Defined an extraction schema and validation rules with the credit team
- Built an ingestion pipeline with OCR and structured extraction
- Added confidence scores and a human review queue for uncertain fields
- Logged every decision for audit
03
The outcome
- Key fields are pre-filled for officers to confirm
- Uncertain extractions are routed to people, not guessed
- A complete audit trail for each application