Cloud & Operations
Maintenance, Support & Managed Services
Keep critical systems healthy and improving, with a named team and agreed response times.
The problem
Signs you need this
- 01
The original developer has left and nobody owns the system
- 02
Security updates are overdue
- 03
Small changes take weeks because there is no capacity
- 04
Outages are discovered by customers
Deliverables
What is included
Scope is confirmed during discovery. A typical engagement includes:
- Onboarding review of code, infrastructure and risks
- Service level agreement with response times
- Monitoring, backups and security patching
- Monthly allowance for enhancements
- Monthly service reports
- Named contacts and an escalation path
How we deliver
A clear path from first conversation to results
- 01
Onboard
Review the system, document risks and set up access, monitoring and backups.
- 02
Stabilise
Fix urgent issues and apply overdue updates.
- 03
Operate
Respond to incidents and requests within agreed service levels.
- 04
Report
Monthly reports on uptime, tickets, changes and recommendations.
- 05
Improve
Plan enhancements and reduce technical debt over time.
Typical technologies
- Uptime monitoring
- Sentry
- Grafana
- Azure Monitor
- AWS CloudWatch
- Jira
- Statuspage
We choose tools to fit your team, licences and constraints, not the other way round.
Questions
Frequently asked questions
Do you support systems you did not build?
Yes. We start with an onboarding review so we understand the system and its risks.
What hours do you cover?
Standard plans cover business hours. Extended and out-of-hours cover is available for critical systems.
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Cybersecurity & Compliance Reviews
Practical security assessments of applications, cloud and processes, with prioritised fixes mapped to recognised frameworks.
Ready to talk about Maintenance, Support & Managed Services?
Tell us what you are trying to achieve. We will reply within one business day with questions, a suggested next step and an honest view of whether we are the right fit.