AI: Intelligent Automation
AI Agents & Chatbots
Assistants that resolve real requests, stay within clear boundaries and escalate to people at the right moment.
The problem
Signs you need this
- 01
Support teams answer the same questions every day
- 02
Customers wait for answers outside office hours
- 03
Staff cannot find policies and procedures quickly
- 04
Simple requests still need someone to log into several systems
Deliverables
What is included
Scope is confirmed during discovery. A typical engagement includes:
- Conversation design and escalation rules
- Knowledge ingestion from your documents and systems
- Agent tools for approved actions such as bookings or status checks
- Web, WhatsApp or Microsoft Teams channels
- Evaluation, safety tests and analytics
- Admin controls for content and behaviour
How we deliver
A clear path from first conversation to results
- 01
Identify
Pick use cases with clear value, available data and acceptable risk.
- 02
Prototype
A working proof of concept on your data within weeks, measured against a baseline.
- 03
Harden
Evaluation suites, guardrails, access controls, logging and cost limits.
- 04
Integrate
Connect to your systems and roll out to a pilot group before scaling.
- 05
Improve
Monitor quality and cost in production and refine prompts, models and data.
Typical technologies
- Claude
- OpenAI
- Model Context Protocol
- WhatsApp Business API
- Microsoft Teams
- Vector databases
We choose tools to fit your team, licences and constraints, not the other way round.
Questions
Frequently asked questions
What if the assistant does not know the answer?
It says so and hands over to a person with the conversation history, rather than guessing.
Can it take actions in our systems?
Yes, through a limited set of approved tools with permissions and logging. High-impact actions can require human confirmation.
More in AI: Intelligent Automation
AI Integration
Add large language models to existing products and workflows for drafting, summarising, classifying and extracting.
Workflow & Business Process Automation
Automate approvals, hand-offs, data entry and notifications across your existing tools.
Document Processing & Intelligent Search (RAG)
Extract data from invoices, forms and contracts, and search your knowledge base in plain language with cited answers.
Ready to talk about AI Agents & Chatbots?
Tell us what you are trying to achieve. We will reply within one business day with questions, a suggested next step and an honest view of whether we are the right fit.