Healthcare

Online booking and reminders for a network of clinics

A booking platform and staff app that reduces phone queues and missed appointments.

Client: Sample client: clinic networkSample
Sector: Healthcare
Services: Web Application Development Mobile App Development Workflow & Business Process Automation

booking/service.ts

1export async function bookAppointment(req) {

2const slot = await schedule.reserve(req.slotId)

3if (!slot) return conflict("Slot taken")

4await reminders.queue(slot, { channel: "whatsapp" })

5return ok(slot)

7// 24 tests passing

Build passedmain

The challenge

Patients could only book by phone during opening hours. Reception staff were overwhelmed and missed appointments were common because reminders were sent by hand.

Our approach

Interviewed reception staff and patients to map the booking journey
Built a responsive booking site and a staff scheduling app
Automated SMS and WhatsApp reminders with easy rescheduling
Integrated with the existing patient records system

The outcome

Patients can book and reschedule at any time
Reception time shifts from phone calls to patient care
Automated reminders replace manual calls

Facing a similar challenge?

Tell us what you are trying to achieve. We will reply within one business day with questions, a suggested next step and an honest view of whether we are the right fit.

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